Choosing the right i . t consultant for your business can be a critical business decision. The computer and network support company you choose directly influences your productivity, your flexibility, and even your important thing. Technology plays an important role in today’s business world. Blackberries, laptops, email and instant messenger have all become tools of the trade when conntacting clients. But what happens when your email moves down? Or when you can’t hook up to the internet to gather time-sensitive data for a customer? The advantages of technology can come at a price, plus its times like these when businesses, especially smaller companies, desire a reliable IT partner who is able to reduce outages. You may think the number one standards when selecting an info technology consultant should be expertise. Although expertise is obviously a deciding factor, any computer and network support company’s customer service method should be considered closely as well. In the end, what good is an expert when you may not get in touch with him to fix your critical IT issues? Get more information about technical support from IT Support Markham.
The Between an IT Spouse and a Vendor
It may seem to be like semantics, but there is a real difference between a community support company that signs on to be your THIS partner and an info technology consultant that is merely another vendor selling applications and services. An IT companion should have a customer service model that lines up with the long-term goals of its clients and is focused on assisting to develop clients’ businesses.
Many computer and network support companies’ approach to customer service leaves something to be desired. You call to schedule an on-site visit because your network is having issues, and it is slowing your turn-around time down to a snail’s pace. You obtain a call back four hours later from an employee that you have never spoken with before. They might come, but it will have to be tomorrow or possibly Monday, because all of their guys will work on a network issue at a major law organization. To these vendors, your company is merely another small fish in a sea of larger clients. In order to get more information about tech support click here Managed IT Services Markham.
To an information technology consultant that is a true spouse, your business, whether large or small, is their business. A network support company that take the partner approach does not take technical issues lightly because they recognize that IT can make or break a business. A partner requires the time to get acquainted with the ins and outs of your business from day one. They understand what your company needs, from the technological perspective, to be successful, and they’ll not only provide that, but also offer advice about how to use technology to grow your business. Total, this type details technology consultant provides far more than services – they take action as an extension of your business.
Signs of a Dependable Computer and Network Support Company
Any time searching for the right computer and network support company, you should keep an eye out for some tell-tale signs that will provide insight into whether the partner you are considering is a good fit for your company. First, ask the next questions when researching potential partners:
Will my company be assigned one individual who will behave as our main information technology consultant? When the potential computer and network support company states no, then there is a good chance that you will be speaking to someone different each time you call in with an issue. This can get tricky because when more than one person is accountable for your account, your requests can slide through the cracks. Furthermore, the rap game will likely occur with this circumstance – “I thought Greg said that he was going to call you back. ”
Can you tell me about your escalation process when dealing with client issues? It is really an essential question because some issues are more time-sensitive than others and, if your data technology consultant is not available, you need to know very well what back-up plan measures are in location to expedite resolution of your issues.
Will my IT contact be able to break down technical jargon into something I can understand? Most of us are not as technically savvy as our IT consultants – in fact, that is why we hired them! There is nothing worse than paying top dollar for technological expertise but not being able to understand a word the expert says. In addition to, some consultants come off as down right egotistical when they fail to notice that you are lost as they are describing your network facilities. A good i . t consultant has the technical raffiné but knows how to communicate so that even the least technically knowledgeable person in the group can follow.
Use your intuition – you can usually glean a lot from a conversation with a potential IT and system support company. If your questions appear to stump them or, if they work as if they are hurried, expect more of the same behavior later on. A network support company whose focus is on partnership will likely play an integral role in obtaining your company’s long-term goals. This is why it is essential to treat the research and selection process as if you are selecting on a full-time staff.